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Shipping & Returns
- Shipping & Delivery
- Orders usually ship within 24/48 hours of receipt - Monday thru Friday. Orders received on Saturday or Sunday will be processed the next business day (Monday). Once the order is shipped you will get a tracking number. All shipments are delivered via standard flat rate which means the delivery may take 2 to 3 days or 7 to 10 days depending on the destination and all weather conditions.
- Flat rate price is based on per order, not per item and shipping costs are not refundable.
If you have any issues with shipping/delivery times or have any questions please give us a call 877-732-6810 or email us at customersupport@teavitality.com. - Privacy & Security
- Our website is protected by our private SSL certificate provided by Comodo for your security. This site does not collect personal information to sell off to a third party or for surveying purposes.
- Returns & Replacements
- Teas & tea condiments are not returnable.
- Teaware and accessories are returnable in the event of damage during shipment or any other reason provided they are in their original unit packing. Items may be returned for a refund or exchanged for similiar priced item.
- Please contact our orders department via phone 877-732-6810 or email orders@teavitality.com to start the request for a refund or exchange, we will provide you with full details.
- Ordering
- Placing an order on our website will grant us permission to collect personal information for ID verification, payment, and shipment of your item. If you have any issues placing an order please contact our customer support department via phone 877-732-6810 or email us at customersupport@teavitality.com
- Payment, Pricing & Promotions
- All payments must be paid in full upon checking out your item in our shopping cart. All pricing unless found at a discount, sale, or special promotion will be regular price at time of check out. Promotions will run during special holidays, occassions, and etc..
- Viewing Orders
- Once you place your order please review any extra information to ensure that the order is correct and that the information is all verified. Contact name, address, payment method, etc...
- Updating Account Information
- To update your account information go to "My Account".
